Customer Service Representative

JOB DESCRIPTION

REPORTS TO:

• Center Director (or Manager on Duty)

SUPERVISES

• None

PRIMARY FUNCTIONS

• Welcome customers at entry
• Create new customer accounts & add minutes to accounts
• Front desk drink/snack sales
• Front desk sales of t-shirts and other items
• Handle customer account issues
• Accept party and training reservation requests
• Schedule customers into training classes and gaming nights
• Other duties as assigned

WORK HOURS

• Projected: 5 ½ -7 hours per day, 3 days per week (16 ½ -21 hours per week)
• Shifts: 8:30 a.m. - 4:00 p.m., or 3:30 p.m. - 9:30 p.m. (close), half hour break
• Assisting with parties, as requested

MINIMUM QUALIFICATIONS (Education and/or Background)

• Experience and comfort with computers and technology
• Retail experience is desirable
• Excellent communications skills
• English-speaking
• At least 16 years of age

CRITICAL PERSONAL ATTRIBUTES

• Solid work ethic
• Integrity with customers, customer records, and finances
• Enthusiastic, upbeat, and self-motivated
• Approachable, sympathetic and helpful
• Quick learner
• Coachable
• Adaptable
• Mature ability to work with customers of all ages

SALARY RANGE

• $6-8 per hour, depending on experience

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