Mentor/Manager

JOB DESCRIPTION

REPORTS TO:

• Center Director

SUPERVISES

• Customer Service Rep (as needed)

PRIMARY FUNCTIONS

• Help customers activate machines and find software
• Help customers when something goes wrong
• Help customers choose appropriate courseware/game/software
• Suggest training class as appropriate
• Instruct formal classes as requested according to qualifications
• Assist with parties and tournaments as requested
• Act as Manager on Duty when Center Director is off-site
• Other duties as assigned

WORK HOURS

• Projected: 4-7 hours per day, 5 days per week, floating (24-26 hours per week)
• Shifts: Varied
• Assisting with parties, as requested

MINIMUM QUALIFICATIONS (Education and/or Background)

• Experience and comfort with computers and technology
• Experience troubleshooting and supporting computers, printers, Windows, MS Office applications
• Experience as mentor, teacher, or formal trainer
• Experience using a variety of office applications, school courseware, and online games
• Experience in retail management
• Excellent communications skills
• English-speaking
• At least 16 years of age

CRITICAL PERSONAL ATTRIBUTES

• Solid work ethic
• Integrity with customers, customer records, and finances
• Enthusiastic, upbeat, and self-motivated
• Approachable, sympathetic and helpful
• Quick learner
• Coachable
• Adaptable
• Mature ability to work with customers of all ages
• Ability to shift teaching/mentoring styles according to customer needs

SALARY RANGE

• $10-12 per hour, depending on experience

top